Refund Policy

These terms apply to purchases made on ELARIAH LLP (www.elariah.com)

We accept returns only in the following cases:

To be eligible:

We do not accept returns for:

Once your request is approved:

We will review the case and offer a replacement, refund, or store credit, depending on the situation
Refunds (if applicable) will be processed to the original payment method

Processing time: 5–10 business days after approval

The following are non-refundable:

If an order is:

Then:

The shipment may be returned to us or destroyed, depending on courier and customs handling
We may incur charges such as:
- Return shipping fees
- Double customs duties and taxes
- Handling or destruction fees

Any refund will be issued after deducting all actual costs incurred
If the package is destroyed and not recoverable, deductions will still apply
Alternatively, we may provide a full refund in the form of store credit

We reserve the right to choose the option that results in the minimum financial loss.

If you are located in the European Union, you may have a statutory right of withdrawal under applicable consumer protection laws.

However:

Customers are responsible for return shipping costs
Any additional costs arising from refusal, non-collection, or customs issues will be deducted from the refund, as permitted by law

If a chargeback or dispute is initiated without contacting us first:

We reserve the right to provide evidence of delivery, policy acceptance, and incurred costs
This may result in the claim being rejected by the payment provider

We strongly encourage customers to contact us at hello@elariah.com for quick resolution.