Frequently Asked Questions
📦 Shipping & Delivery
Q: Where do you ship from?
A: All orders are shipped from our warehouses in India.
Q: How long does order processing take?
A: Orders are processed within 1–15 business days.
Q: How long does shipping take?
A: Delivery usually takes 7–20 business days after your order is shipped, depending on your location and customs clearance.
Q: When will I receive my tracking number?
A: Tracking is typically shared within 1–15 business days of placing your order, once your order has been shipped.
Q: Do you ship worldwide?
A: We currently ship to the UK, USA, Europe, and select international destinations, including Canada. If your country isn’t listed at checkout, please WhatsApp us at +91 77158 53866 to confirm.
Q: Will I have to pay customs fees?
A: Yes. Import taxes, customs duties, and related charges (if applicable) are the customer’s responsibility and vary by country. Please note that if an order is returned due to refusal to pay customs duties, these charges will be deducted from your refund.
🛒 Ordering & Payment
Q: Where is your company based?
A: We’re proudly based in India.
Q: What currency will I be charged in?
A: All orders are processed in EUR. If paying with PayPal, it auto-converts to your local currency using the latest exchange rate.
Q: Will I get a confirmation number after ordering?
A: Yes! You’ll receive an order confirmation email with your order number after checkout. Didn’t receive one within 24 hours? Contact us.
Q: Who do I contact if there's a problem with my order?
A: WhatsApp us at +91 77158 53866, and we’ll assist you promptly.
Q: What payment methods do you accept?
A: We currently accept PayPal only.
Q: Is checkout secure on your site?
A: Absolutely! Our website uses secure encryption to protect your personal and payment details.
🔄 Refunds & Returns
Q: Can I return my order if I don’t like it?
A: No. We do not accept returns once an order is delivered. Refunds are only offered if your order arrives damaged or if the wrong item is sent.
Q: What should I do if I receive a damaged or wrong item?
A: Please contact us within 48 hours of delivery with your order number and clear photos. We’ll review your case and process a refund if eligible.
Q: Are shipping costs refundable?
A: No. Original shipping costs are non-refundable (even if free shipping was offered).
Q: What happens if I refuse to pay customs fees or don’t accept my package?
A: If a package is returned to us due to refusal to pay customs duties, refusal to accept the order, or failed delivery attempts, any custom duties, return charges, and associated costs billed to us will be deducted from your refund.
🔒 Privacy & Security
Q: Will you sell or share my email information?
A: Never. Your email is only used for order updates and exclusive offers. We respect and protect your privacy.
📲 Need Help?
We’re just a WhatsApp away at +91 77158 53866