Frequently Asked Questions

Frequently Asked Questions (FAQ) – ELARIAH

1. What materials are used in ELARIAH jewelry?
All ELARIAH pieces are crafted using a durable copper base and finished with high-quality gold plating. This ensures a premium look while maintaining affordability and durability.

2. Will the jewelry tarnish or fade?
Gold-plated jewelry can naturally fade over time, especially with frequent exposure to water, sweat, and chemicals. With proper care, your ELARIAH pieces will maintain their shine for a long time.

3. How should I take care of my jewelry?
Avoid contact with water, perfumes, lotions, and chemicals. Always wear your jewelry after applying makeup or skincare. Store each piece separately in a dry place and gently wipe with a soft cloth after use.

4. Do you ship internationally?
Yes, ELARIAH ships worldwide. We primarily serve customers across Europe and North America, but orders can be placed from most countries.

5. How long does shipping take?
Orders are processed within 1–15 business days. After dispatch, estimated delivery time is 7–30 business days, depending on your location and product availability.

6. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery in real time.

7. What payment methods do you accept?
We accept secure payments through trusted platforms such as PayPal and Razorpay, allowing you to use cards, wallets, and other supported methods.

8. Do you offer returns or exchanges?
For hygiene and quality reasons, we generally do not accept returns or exchanges unless the item arrives damaged or incorrect. Please contact us within 48 hours of delivery in such cases.

9. What should I do if I receive a damaged or wrong item?
Please contact our support team with your order details and clear photos within 48 hours of receiving your order. We will resolve the issue promptly.

10. Do you offer wholesale or bulk pricing?
Yes, we offer volume-based pricing on all products:

  • €1000 → 25% off

  • €2000 → 32% off

  • €3000 → 35% off
    The discount is automatically applied at checkout once your cart reaches the required amount.

11. Is the wholesale offer limited to certain collections?
No, the wholesale pricing applies to all products across the store.

12. Can I use store credit for my purchase?
Yes. If you have store credit, simply log into your account while placing your order. You will see an option to apply the credit at checkout.

13. Do you restock sold-out items?
Some of our designs are limited and may not be restocked. However, popular items may return. We recommend following our social media pages for updates.

14. How can I contact ELARIAH?
You can reach us through our website or via our official social media pages. Our team will respond as quickly as possible.

15. Is ELARIAH jewelry suitable for sensitive skin?
Our jewelry is designed for general wear, but sensitivity varies from person to person. If you have highly sensitive skin, we recommend testing for short durations before extended use.